Accident and Emergency

Accident and Emergency

Accident and Emergency (A&E) departments provide emergency care to those with life-threatening conditions or when long-term health is at risk. Open 24 hours a day, 365 days a year the emergency department offers a full spectrum of specialist emergency services.

Patients can access the emergency department either by presenting themselves, being sent by their GP or via an ambulance. Patients who need urgent NHS care are asked to call NHS 111 before they decide to walk into the local A&E. This is to ensure they can access the clinical service they need, first time. It will also help the NHS to maintain social distancing, reduce the risk of spreading Covid-19 and keep patients and staff as safe as possible. 

Patients can also be referred from Walk-in Centres and Minor Injuries Units.

A&E is for patients requiring emergency care for serious and life-threatening conditions, such as:

  •         loss of consciousness
  •         acute confused state and fits that are not stopping
  •         chest pain
  •         breathing difficulties
  •         severe bleeding that cannot be stopped
  •         severe allergic reactions
  •         severe burns or scalds
  •         stroke
  •         major trauma such as road traffic accidents

People who attend A&E are seen and treated in order of clinical priority and not in the order they arrive; this means an attendance with a minor injury or ailment may result in a long wait as we treat those who need our specialist support.

Across the Surrey Heartlands patch, A&E departments are located at:

East Surrey Hospital (Surrey and Sussex Healthcare Trust)

Royal Surrey County Hospital

St Peter’s Hospital (ASPH)

Epsom and St Helier hospitals

The maximum time frame for patient stay in A&E is four hours. Within this time patients should have assessed, treated, sent home or referred to an acute specialist service such as an Acute Medical Unit, Surgical Assessment Unit or Child Assessment Unit.

Minor Injuries Units, Walk-in Centres and Urgent Care Centres can treat minor illnesses and injuries. These are located at:

Haslemere Minor Injuries Unit

Woking Walk-in Centre

Ashford Walk-in Centre

Ashford and St Peter’s Urgent Treatment Centre

Caterham Dene Minor Injuries Unit

St Helier Hospital Urgent Treatment Centre

Epsom Hospital Urgent Treatment Centre


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