Help Us Help You

NHS – Help US Help You

  • Seek the urgent advice you need
  • Get the right treatment as soon as possible
  • Protect you and your family from future illness
  • Access the right healthcare in a safeway

The NHS is still here for you – make sure you receive the right care when and where you need it

Despite current social distancing measures, your local NHS is here for you. Don’t put off seeking urgent treatment or advice from your Doctor, Midwife or other care expert when you are feeling unwell or worried about a new or existing condition – your health is still important to us and there are a range of services available.

Seeking medical help is one of the four reasons that people can safely leave home, in line with current government guidance. Every care setting including hospitals and GP practices now have robust measures in place to keep you and your family safe during face to face appointments. Please only attend these appointments if you have been advised to do so and you and your family members are not showing any signs of COVID symptoms.


Urgent Care

For any urgent concerns on new symptoms, contact your GP who can assess you over the phone and arrange an appointment if necessary. Seeking urgent advice on chest pain or signs of a stroke is absolutely vital. If you suspect you or a family member is suffering from tightening chest pains or stoke symptoms dial 999 immediately. For ongoing cancer treatment, when advised to do so, please attend your regular appointments and screenings to ensure you receive the right care as soon as possible.


New & Expectant Mums

For new and expectant mothers, your regular antenatal appointments are really important to monitor the health of you and your baby. Your local midwifery team will be in touch to advise you if your appointment will be carried out over the phone or face to face, and the team will always ensure there are safe measures in place to meet social distancing guidelines.

Visit your local hospital’s maternity page for up to date guidance on maternity services:

Royal Surrey NHS Foundation Trust

Epsom & St Helier University Hospitals Trust

Ashford & St Peter’s Hospitals Foundation Trust

Surrey & Sussex Healthcare Trust

For women under the care of Royal Surrey County Hospital, Ashford and St Peter’s Hospitals and Epsom and St Helier Hospitals, the Surrey Heartlands Pregnancy Advice Line provides pregnant women access to advice and support from a midwife 24 hours day, 7 days a week. Call 0300 123 5473 with any concerns you may have.


Routine Vaccinations

Regular immunisations such as the MMR vaccination are vital in protecting you and your family against preventable, potentially deadly diseases and should not be delayed. Your GP practice can advise on re-scheduling your appointment, and attending in a safe way. Visit for further advice on the different routine vaccinations available.

Mental Health

The current social distancing measures in place to tackle COVID-19 can cause enormous anxiety for many people, even if you haven’t previously suffered. It’s really important that you seek support as soon as possible – there are a number of Surrey services which can offer emotional wellbeing and mental health support. Visit for more information.

If you already suffer from anxiety, stress or are receiving ongoing support for your mental health, your key workers and support systems are still here for you. Please continue to seek help in the same way you did before social distancing measures were put in place - the way your support is delivered may be slightly different but the level of support remains unchanged.

Those who are unable to access online services, can continue to seek emotional wellbeing support through a free, 24 hour, 7 day a week confidential helpline on 0808 802 5000 (in high demand periods, an answerphone service may be in place) or by SMS Text 07537 432411 (staffed Monday to Friday 9am-2pm).

For people experiencing a mental health crisis, please telephone 0800 915 4644 (24 hours, 7 days a week). If you have speech or hearing difficulties, you can contact the helpline through SMS 07717 989024, Next Generation text service. Dial 18001 0800 915 4644 from your text phone or smart app.

For non-urgent medical advice, please visit 111 online.

For queries and concerns relating to COIVD-19, please visit