We are pleased to announce that a local organisation, DHC GP Federation (Dorking Healthcare) has been appointed to provide primary care GP services to registered patients at Pond Tail Surgery.
DHC currently provides a wide range of NHS services within Surrey. Information about DHC can be found at https://dhcclinical.co.uk/pondtailsurgery
You can find out all of the details on our Background and Updates webpage.
Outcome of the procurement process and next steps
We are pleased to announce that a local organisation, DHC GP Federation (Dorking Healthcare) has been appointed to provide primary care GP services to registered patients at Pond Tail Surgery. DHC currently provides a wide range of NHS services within Surrey. Information about DHC can be found at https://dhcclinical.co.uk/pondtailsurgery
A total of five responses were submitted in response to the competitive tender process.
Yes. SH CCG has an experienced team of people managing this mobilisation programme, working with an experienced provider (DHC). We are therefore confident that our joint team has the expertise to manage transition and mobilisation with no disruption to patient care.
We are aware that patients had concerns about the relatively short period of time available within which to complete a procurement process. We are pleased that the process has concluded successfully in line with the published timetable that we shared with you and we hope that this will provide you with greater confidence in the delivery of the next stage of the process.
DHC is an active member of the Surrey Downs and East Surrey Health & Care Place Boards and has close links with the local community including local authorities and voluntary bodies. The South Tandridge Primary Care Network is a member of the DHC GP Federation and will be supporting Pond Tail from the outset.
Mobilisation refers to activities that will be carried out now that a contractor has been appointed, but before they take responsibility for service delivery. It is a preparatory stage during which service delivery is maintained by the existing contractor, but the newly appointed contractor is readying themselves to deliver the new contract.It will include things such as:
- Establishing relationships with existing staff and on-boarding potential new clinical and operational staff
- Understanding operational activities
- Ensuring all Information Technology & Information Governance transfer arrangements are made appropriately
- Other identified activities
What do I need to know as a patient?
Please see the response to question 4 above. Between now and the start of the contract DHC will work with commissioners from SH CCG and staff at Pond Tail Surgery to transition care so that services are available immediately the contract commences. DHC has plans to communicate directly with patients and the local community to keep you informed about progress. Further details will be forthcoming.
The contract is for a duration of five years after which there is an option to renew for an additional five years.
Pond Tail Surgery patients expressed a strong desire that services continue to be delivered from the current premises and this will be honoured.
Several GP practices have limitations with the size of their premises, and many are not big enough to cope with the current workload. DHC will look at ways of utilising space efficiently and thinking about different ways of working – for example, the appropriate use of clinical and administrative rooms.
You do not have to do anything. There is no change to how you continue to access patient care. Services continue to be available and accessible in the usual way. DHC will work with the CCG and the current team at Pond Tail surgery, to ensure that patients are given all of the necessary information. DHC will contact patients through all available channels including letter, SMS text message, printed information in surgery waiting areas and on the practice website.
About Pond Tail Practice now
The surgery has a registered list size of approximately 7,000. Locally in East Surrey, Oxted Health Centre is much larger, Caterham Valley about 10,000 and Lingfield also quite large. Pond Tail is relatively small but an average NHS list size for a single-handed GP practice is circa 8,000. Below 5,000 would be considered a small practice.
The patient list size was a consideration for potential bidders as there needs to be a list size large enough to present a viable business opportunity. The list size has remained at approximately 7,000. The contract awarded is for a substantial length of time, so services are assured for that duration. As patients and prospective patients are confident of continued quality services it may increase.
Yes, some staff have recently chosen to leave Pond Tail Surgery. We fully appreciate the last 18 months has been extremely difficult following the very sad passing of Dr Khan-Gilbert. SH CCG has a team working very closely with staff to support processes to continually improve patient and staff experience. DHC is committed to working with existing staff to implement their working model.
There used to be a standard algorithm in place whereby 1 GP would be responsible for a number of patients, however this is no longer the case as staffing models have changed to incorporate a more diverse workforce e.g., pharmacists, paramedic practitioners. The NHS England strategy is to bring in a mix of skill sets to general practice. DHC has its own model of service delivery. This was scrutinised during the procurement process to assess suitability and viability.
Essentially yes, but they were required to provide details and an explanation about their model of care including details of proposed workforce as part of the procurement process, as mentioned above. DHC’s bid proposal included staffing structures and service model recommendations amongst other areas of information and evidence sought by the commissioner.
Commercially, GP practices receive reimbursement for particular new roles in support of care delivery. Further, additional clinical skills and specialist services may be identified as being necessary when analysing the patient list e.g., a high number of patients with particular conditions/diagnoses may present a need for specialist diabetes or paediatric specific care for example. The need for a range of different skill sets is dependant on the care and treatment requirements of the Practice registered list.
The contract is a standard contract, however the way in which services are delivered to best meet the needs of the registered patient list, is determined by the provider.
GP practices are private businesses. DHC will be responsible for recruiting and overseeing staff employment to delivers the care required
Jointly, SH CCG and DHC have announced the contract award. Both the SH CCG and DHC websites include the announcement and Questions & Answers for patients.
The outcome of this procurement has been communicated to local MPs, county, district and borough Councillors and the administrators of local community groups and social media accounts.
Pond Tail Practice has contacted all registered patients and has details of the procurement outcome in the surgery premises and on the website.
Later in the year there are plans for the procurement process patient representative to meet with DHC during which time they will discuss how to progress plans for a Pond Tail Patient Participation Group.
SH CCG and Pond Tail GP Practice has, to date, used all available channels to communicate with patients – letters, text messages, public meetings, local word of mouth and displays, online materials, websites, and social media. This multi-faceted approach will continue until the new contract goes live.
Patients on the Practice registered list do not need to worry; the very fact you are registered ensures you remain eligible for care as needed. Direct communication will be made with registered patients and clear messaging will inform callers to the practice telephone line and/or website on any information they need to know. All patients will be given clear signposting to relevant information.
How to submit feedback
Surrey Heartlands CCG welcomes patient feedback at every stage and all comments will be taken into consideration.
- Tel: 0300 561 1555
- SMS: 07917 087 560 (text phone only)
- Write: FAO Communications and Engagement Team, NHS Surrey Heartlands CCG, Cedar Court, Guildford Road, Leatherhead, Surrey, KT22 9AE and make sure you include your full address and postcode
- Pond Tail Surgery (Godstone) Future GP Services
- Pond Tail Surgery (Godstone) Future GP Services - Background and Updates
- Pond Tail Surgery (Godstone) Future GP Services - Bidder Information
- Pond Tail Surgery (Godstone) Future GP Services - FAQs
- Pond Tail Surgery (Godstone) Future GP Services - Patient Information Sessions
- Pond Tail Surgery (Godstone) Future GP Services - Patient Survey
- Pond Tail Surgery (Godstone) Future GP Services - Patient Representative