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Pond Tail Surgery (Godstone) Future GP Services - Background and Updates


Pond Tail Surgery, in Godstone, Surrey, is a well-established practice with a registered list size of approximately 7,000. Uncertainty about Pond Tail practice has arisen since the sad, untimely death of the former, single handed contract holder, Dr Khan-Gilbert.


Progress updates 2021


February 2021

Thank you to everyone who took the time to complete and submit the survey. We had 1708 full responses which represents 24% of the patients registered with the practice. We have now analysed the online and paper copies of completed surveys and await the completion of an estates review, aimed at identifying any potential sites and buildings that could house a viable GP practice. Many people recommended buildings and sites in the survey that could be suitable and we’d just like to thank people for sharing this particular insight.

All information gathered so far, including the survey results and the estates review, will be considered shortly by the CCG’s relevant primary care committees. Given that procurement may be an option, we are obliged to maintain confidentiality for all papers but we are thoroughly committed to publishing information as and when possible under these rules. Our overriding concern is to ensure that patients at Pond Tail Surgery continue to have access to primary care in the most convenient way possible. As soon as we can, we will write to every patient at Pond Tail Surgery to update them on next steps. Surrey Heartlands CCG welcomes patient feedback at every stage and all comments will be taken into consideration.


March 2021

Thank you for your continued patience during what has been a period of uncertainty, and for sharing your views on what you would like local GP services to look like in the future.

We wanted to provide you with an update on where we are as of 24 March 2021. We are currently involved in positive negotiations with the landlords of Pond Tail Surgery to agree continued occupancy of the existing building for at least the next five years.

This very welcome development will hopefully provide both peace of mind for local patients and enable Surrey Heartlands Clinical Commissioning Group to undertake a competitive procurement process to secure a contract holder who would be responsible for the ongoing provision of GP services for registered patients of the current surgery in the current premises.

Very soon, we hope to be in a position to provide confirmation of the agreement and to be able to advise patients about next steps.

pdf Pond Tail Surgery Update for Patients - March 2021 (145 KB)


April 2021

We are delighted to announce that NHS Surrey Heartlands Clinical Commissioning Group (CCG) is moving forward to Procurement for the provision of a GP Service for the Patient List of Pond Tail Surgery, Godstone, Surrey.

  • Helpful hint: The NHS buys a large amount of goods and services to enable it to run from day to day. This is called procurement.

The CCG is looking to re-procure primary medical care services, equivalent to those currently delivered, through a time limited Alternative Provider Medical Services (APMS) contract following the sudden passing of the former single-handed GP.  The current contract will expire on the 31 December 2021 and the new contract is due to commence on 1 January 2022.

We plan to publish The Invitation to Tender information and documentation in June 2021 and it will be open to all suitably qualified providers who will be able to take part in the competitive tender process. The successful provider will be expected to provide primary care services from the existing premises.

  • Helpful hint: Tendering refers to the process where the CCG invites bids for large projects that must be submitted within a finite deadline.

This welcome news brings us one step closer to securing a contract holder responsible for provision of ongoing GP services for registered patients at the existing surgery premises. We would like to take the opportunity to re-emphasise our previous message to patients that there is currently no need to choose alternative practices as Pond Tail Surgery remains open and continues to provide necessary care to its registered list.

pdf This poster (139 KB)  has been produced for the patients of Pond Tail Surgery, with information following the April 2021 Pond Tail Surgery update.


Progress update 2020


December 2020

  • Current short term, temporary arrangements expire in July and there is now a need to secure the longer-term future for the patient list.
  • Delivery of GP Services rely on the availability of premises and current uncertainty surrounding the Landlord’s agreement to permit continued use of the current site means that all alternative options need to be explored before a formal recommendation can be made by the commissioner.
  • A number of actions are being carried out including:
    • Ongoing discussions with the practice landlords regarding both short- and long-term occupancy options. It should be noted that a short-term extension will afford more time to conduct a competitive procurement process should alternative local premises for longer -term occupation be identified.
    • Initiating an independent exercise to understand the likelihood and feasibility of securing alternative potential premises from which to deliver services – which, as above, will inform the feasibility of successful competitive procurement.
    • Ongoing engagement with local practices to explore support requirements in the event that list dispersal becomes necessary.

  • Surrey Heartlands Clinical Commissioning Group (CCG) recognises the concern caused by this uncertainty and acknowledges that patients have the right to choose alternative practices. However, we wish to assure everyone that we will ensure continuity of access to GP care throughout and, in the event that it becomes necessary, we will work with patients to provide advice and support to re-register elsewhere.

  • In summary, there is currently no need for patients to choose alternative practices as Pond Tail Surgery remains open and continues to provide necessary care to its registered list.


How to submit feedback

Surrey Heartlands CCG welcomes patient feedback at every stage and all comments will be taken into consideration.

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
  • Tel: 0300 561 1555
  • SMS: 07917 087 560 (text phone only)
  • Write: FAO Communications and Engagement Team, NHS Surrey Heartlands CCG, Cedar Court, Guildford Road, Leatherhead, Surrey, KT22 9AE and make sure you include your full address and postcode


Further information



Review Date: 2021-06-01
Review Due: 2021-08-01
Model Publication Scheme Class: Class 6: How we make Decisions