Engagement and Consultation Programmes


We believe that communicating and engaging with our local population is key to achieving our vision.


We do this by ensuring our public and stakeholders are at the centre of decisions that shape healthcare services, from planning to delivery.

As a commissioner, it’s really important we listen to local people to find out what services residents need and to ensure their needs are met, and to ensure that we have a true understanding of what people feel is important. Our aim is to be clear, focused and involve residents, patients, carers, member GP practices, staff, the voluntary sector and partner organisations in our communications and engagement.

Achieving our aim will be influenced by how well we engage, listen and act on the feedback from our whole community.


NHS Surrey Heartlands CCG Engagement Log

Our engagement log below provides a summary of how we are engaging with our citizens and local communities to improve health, care and outcomes for local people, linked to the eleven key priorities we have set out in our Operating Plan


Current engagement and consultation programmes taking place across Surrey Heartlands



Digital Navigator project


Surrey Care Record


Improving Kidney Care

  (all details including how to share your views can be found on the NHS South West London CCG website)

Better Care Together


The Big Picture


Wheelchair Service Changes



Recent engagement programmes


Review Date: 2021-09-09
Review Due: 2021-12-31
Model Publication Scheme Class: Class 6: How we make Decisions