Coronavirus (COVID-19) Vaccination FAQs

• No. Patients cannot choose their vaccine. All vaccines currently in use – Oxford/AstraZeneca, Moderna and Pfizer/BioNTech – have been licensed by the Medicines and Healthcare products Regulatory Agency (MHRA). We do not share information with patients regarding which sites are using which vaccine. 
  
  

• Please note if you are aged under 40yrs you will be offered either Pfizer or Moderna as an alternative to the AstraZeneca vaccine unless there is a strong clinical indication otherwise. This is based on guidance issued by the Joint Committee on Vaccinations and Immunisations (JCVI) on 7 May 2021.

• Please do not contact the CCG if you are experiencing problems with the National Booking System website e.g. cancelled appointments; lack of booking reference number. We are not responsible for this element of the vaccination programme roll-out. Please call 119 in all instances.

• As long as you are registered with a GP, you will be able to book your vaccination when it is your turn.

  You do not need to wait to be contacted if any of the following apply:

  • you are aged 45 or over
  • you have previously received a letter saying you are at high risk from coronavirus (clinically extremely vulnerable)
  • you are an eligible frontline health worker
  • you are an eligible frontline social care worker
  • you get Carer's Allowance – find out more about Carer's Allowance on GOV.UK

  
  You can book appointments at a larger vaccination centre or a pharmacy that provides COVID-19 vaccinations. Book your coronavirus vaccination appointments online.

  
  By letter, text or email

  If you're invited to have your vaccination at a larger vaccination centre or at a pharmacy, you may get a letter with booking instructions.

  If you're invited to have your vaccination at a local centre such as a hospital or GP surgery, you'll usually get a text or email. You may sometimes get a letter.

  You can choose to go to a larger vaccination centre or pharmacy, or wait to be invited to go to a local NHS service.

  
  If you have received a letter but not booked an appointment

  You may get a phone call from the NHS Immunisation Management Service. This call will be from 0300 561 0240.

  This will be a reminder to book your COVID-19 vaccination appointments. The person you speak to will see if you need any help and support.

• Patients will be contacted just prior to 11 weeks after they received their first dose. The organisations that vaccinated you in the first place are responsible for ensuring that you are contacted to receive your second dose.

• The COVID-19 vaccines are not licenced for under 16yr olds. They are being offered to a very small number of 12-16yr olds with complex neurological conditions living in residential settings. Parents and carers with concerns are advised to discuss this with their paediatrician.

Unpaid carers are in priority group 6 by the JCVI if they meet the following criteria:

• Those who are eligible for a carer’s allowance, or those who are the sole or primary carer of an elderly or disabled person who is at increased risk of COVID-19 mortality and therefore clinically vulnerable.

Those clinically vulnerable to COVID include:

• Children with severe neuro-disabilities;
  
  
• Those who are eligible for a carer’s allowance, or those who are the sole or primary carer of an elderly or disabled person who is at increased risk of COVID-19 mortality and therefore clinically vulnerable.
  
  
• Those who are designated Clinically Extremely vulnerable (CEV);
  
  
• Adults who have underlying health conditions (as defined in table 3 of the green book);
  
  
• Those who need care because of advanced age.
  
  

We are now inviting patients in priority group 6 to make a vaccination appointment. It is important that those who identify as a carer register with their GP practice as a carer. All GP websites have a section for carers where you can complete an online registration form. The address will be: www.PRACTICENAME/navigator/register-a-carer

More information and advice can be found on the Action for Carers website.

• Anyone can register with a GP, regardless of nationality, usual country of residence, or any other factor. You can register as a permanent resident or as a temporary resident and you fall within one of the eligible vaccine cohorts, you should be invited to be vaccinated. 
  
  

• No, we’re sorry but those working in the early years sector are not currently eligible for a vaccine. The distinction is if you are working in health and social care but not in a patient-facing role then you are not yet eligible.
  
  
• We are only able to vaccinate people in the priority groups set by the JCVI (Joint Committee for Vaccination and Immunisation). More information on priority groups is given on the gov.uk website.
  
  
• If you’re not in a priority group – even if you’ve mistakenly been able to book an appointment - we won’t be able to vaccinate you and you will be turned away.

• People aged 16yrs to 64yrs are eligible for a vaccine if they have certain underlying conditions e.g. diabetes or severe asthma. Students who are eligible are advised to register temporarily with a GP close to where they are currently living in order to be invited to a local vaccination site. If you are unable to register locally, you are advised to contact the CCG’s Vaccination Enquiry Service.

• We are currently asking patients to attend the same place for both their vaccination doses. If we can offer greater flexibility in future we will update our advice.
  
  The only exception to this is where people have received their first dose at St Christopher’s Church in Haslemere. For practical reasons, this site is now focusing on offering first doses of the vaccine so if people are due for their second dose this will be offered from our G-Live and Cranleigh sites instead.
  
  

• No. We are under a national directive to space doses out by 12 weeks. This cannot be changed for reasons related to travel.

• No. In line with the green book, teachers conducting lateral flow test are not eligible for vaccination. This is the position across the South East region.

• As long as you are registered with a GP, you will be able to book your vaccination when it is your turn.

  You do not need to wait to be contacted if any of the following apply:

  • you are aged 50 or over
  • you have previously received a letter saying you are at high risk from coronavirus (clinically extremely vulnerable)
  • you are an eligible frontline health worker
  • you are an eligible frontline social care worker
  • you get Carer's Allowance – find out more about Carer's Allowance on GOV.UK

  
  You can book appointments at a larger vaccination centre or a pharmacy that provides COVID-19 vaccinations. Book your coronavirus vaccination appointments online.

  
  By letter, text or email

  If you're invited to have your vaccination at a larger vaccination centre or at a pharmacy, you may get a letter with booking instructions.

  If you're invited to have your vaccination at a local centre such as a hospital or GP surgery, you'll usually get a text or email. You may sometimes get a letter.

  You can choose to go to a larger vaccination centre or pharmacy, or wait to be invited to go to a local NHS service.

  
  If you have received a letter but not booked an appointment

  You may get a phone call from the NHS Immunisation Management Service. This call will be from 0300 561 0240.

  This will be a reminder to book your COVID-19 vaccination appointments. The person you speak to will see if you need any help and support.

• You will be given instructions on which vaccination site to attend when you book your appointment. This is the case whether you book directly on line via the online coronavirus vaccination appointments facility or wait to be contacted by the NHS by letter, text or email.
  
  
• We have a number of sites across Surrey Heartlands. You can find more details about these sites on the Coronavirus (COVID-19) Vaccination Centres page.
  
  
  

• If you need help with transport to attend your appointments, you can access community transport. More information is on the Surrey Information Point website.

• Your GP practice should know that you are housebound. They are working with local groups who are delivering the vaccine to housebound patients to make sure that everyone is contacted and appointments are made. Please make sure your contact details are up to date with your GP practice.

• At the moment, if you need to bring someone along to your appointment then you can. However, to slow the spread of the virus we want to minimise how many people are travelling to the site, so please only do this if it’s absolutely essential.
  
  
• For instance, if you come by car, the person you come with should wait for you in the car.
  
  

• Virtual interpretation services are available at all of our vaccination centres.
  
  When you arrive at the centre, you can make it known at reception that need an interpreter. The reception staff will provide you with a mobile device (tablet/iPad) that links to our interpretation service. Volunteers at the centres will be able to help you with this. 

• Virtual interpretation services are available at all of our vaccination centres.
  
  When you arrive at the centre, you can make it known at reception that need an interpreter. The reception staff will provide you with a mobile device (tablet/iPad) that links to our interpretation service. Volunteers at the centres will be able to help you with this. 

• No – all necessary information is already available through our IT computer systems. You do not need to bring a pen or write on any forms to receive your vaccination.

• You'll need to bring:
  
  o A face covering, unless you cannot wear one for an age, health or disability reason.
  
  o Your booking reference number.
  
  o If you are a health or social care worker, eligible because of your workplace, you will need to bring proof of your work identity such as a work ID card, wage slip or official letter from your employer.

• Your appointment should last about 30 to 45 minutes.
  
  
• It is important that you attend as close to your given arrival time as possible. Turning up early can make it more difficult for staff to ensure social distancing and may mean you need to queue for longer.
  
  
• You will be asked if you need any assistance.
  
  
• You'll be asked some questions about your medical history.
  
  
• It's important to tell the staff if you have ever had an allergic reaction to medicines, vaccines or food.
  
  
• If your appointment is at a vaccination centre, you'll be asked for your booking reference numbers.
  
  
• You will then be given an injection of the vaccine into an upper arm of your choice.
  
  
• You do not need to complete any forms/anything in writing.

• You may be asked to wait for at least 15 minutes after having your injection. This is in the unlikely event you have a serious reaction.
  
  
• Research has found it's very rare to have a serious allergic reaction to the vaccines. If this does happen, it usually happens within minutes. The team is trained and equipped to deal with reactions and treat them immediately.
  
  
• You will be given a leaflet describing common side effects that can happen to take away with you.

• All our centres are using appropriate measures to keep everyone safe, including social distancing, regular cleaning of surfaces, and PPE.
  
  
• Please wear a face covering to your appointment, unless you are exempt.
  
  
• You should also take the usual steps to minimise your risk as you travel to your appointment.
  
  
• Please do not attend a vaccine appointment if you are self-isolating; if you are waiting for a COVID-19 test, or if you are unsure if you are fit and well to keep other people and the vaccination teams safe. You will either be contacted again to book your appointment or you can cancel and rebook if you have used the National Booking System.
  
  

• No. For both vaccines you get the vast majority of your protection from two weeks after the first dose. It is therefore extremely important that you continue to adhere to all current rules to minimise infection.

• Having the first vaccination jab does not guarantee we cannot catch coronavirus but it should reduce how seriously we are affected by the virus if we catch it.
  
  
• This means that even after you have had your first vaccination you could still catch and spread coronavirus to your family and the people you come into contact with.
  
  
• It is therefore really important that you continue to follow current guidance to stay at home as much as possible, continue with social distancing, wear a face covering and regularly wash your hands.

• Yes, you should be able to work after your injection as long as you feel well. If your arm is particularly sore, you may find it difficult lifting heavy objects. If you feel unwell or very tired, you should rest and avoid operating machinery or driving.

• You will receive your second dose between 11 and 12 weeks after your first dose, in line with the national clinical guidance.
  
  
• You will be contacted about 11 weeks after you received their first dose to make an appointment.
  
  
• The organisations that gave you your first vaccination are responsible for ensuring you are contacted to receive your second dose.
  
  

• Go to the Coronavirus (COVID-19) Vaccination Centres page to find out where services are located in Surrey Heartlands.
  
  There are different types of sites operating in Surrey Heartlands:

1. Epsom Racecourse and Community Pharmacies, which are sites coordinated by NHS England.
   
   
2. GP-led Local Vaccination Sites.
   
   
3. Roving vaccination for patients who are not able to attend a vaccination centre.

• Last November we were asked by NHS England to start preparing for the Covid-19 vaccination programme and to identify suitable local sites from which to administer the vaccination.  To make sure we can vaccinate as many people as quickly as possible, our GP practices are working together in groups (known as Primary Care Networks) and so in most cases we have chosen local community venues where the practices can work together to provide a larger local service, taking advantage of ‘economies of scale’ of pooling resources.

  The team at the CCG worked quickly, in collaboration with local councils and businesses, our GP practices and Primary Care Networks and with NHS England to identify the most appropriate local venues.  Each site that was being considered had to go through a thorough assurance process, taking into account a range of factors such as clinical suitability, accessibility, geographical spread, value for money and so on with final sign-off from the regional NHS England team. 

  In order to vaccinate the number of people we need to in this critical vaccination programme, in the timescales required, it would not have been practical or a good use of our finite resources to set up lots of smaller sites.  We have also been working with local community transport providers and charities to help patients who have found travel to some of these sites more difficult and we also have roving services to reach those who are registered as housebound.

• Yes. The NHS will not offer any COVID-19 vaccinations to the public until experts have confirmed they are safe.  
  
  The MHRA, the official UK regulator, has said that the vaccines currently provided – Pfizer/BioNTech and Oxford/AstraZeneka - and the newly approved vaccine – Moderna - are very safe and highly effective, and we have full confidence in their expert judgement and processes.
  
  
• As with any medicine, vaccines are highly regulated products. There are checks at every stage in the development and manufacturing process, and continued monitoring once they have been authorised and are being administered to the public.
  
  

• To protect you and your family. Getting your COVID-19 vaccination as soon as you can, should protect you, your family, and those you care for and come into contact with.
  
  
• If you’re a frontline worker in the NHS on in a care environment, it’s important you are vaccinated as you are more likely to be exposed to COVID-19 at work.
  
  
• When we have had a COVID-19 vaccination this should reduce how seriously we are affected by the virus. This will reduce pressure on the NHS and social care services, and help to save lives.

• Like all medicines, vaccines can cause side effects. Most of these are mild and short-term, and not everyone gets them. Common side effects include:
  
  o Having a painful, heavy feeling and tenderness in the arm where you had your injection. This tends to be worst around 1-2 days after the vaccine;
  
  o Feeling tired;
  
  o Headache;
  
  o General aches, or mild flu like symptoms.
  
  
• As with all vaccines, appropriate treatment and care will be available in case of a rare anaphylactic reaction.
  
  
• All patients will be given information on the vaccine they have had. This includes how to look out for any side effects, and what to do if you have a reaction. You can report suspected side effects to the Medicines and Healthcare products Regulatory Agency to ensure safe and effective use of the COVID-19 vaccines. It is important for people to report problems experienced with medicines as these are used to identify issues which might not have been previously known about. The MHRA will review the issue and if necessary, take action to minimise risk and maximise benefit to the patients.
  
  
• Even if you do have symptoms after the first dose, you still need to have the second dose. You may not be protected until at least seven days after your second dose of the vaccine.

• The flu vaccine does not protect you from COVID-19.
  
  
• As you are eligible for both vaccines you should have them both, but they should be separated by at least a week.

• No, the COVID-19 vaccine will not protect you against the flu. If you have been offered a flu vaccine, please try to have this as soon as possible to help protect you, your family and patients from flu this winter.

• If you are unwell, it is better to wait until you have recovered to have your vaccine, but you should try to have it as soon as possible.
  
  
• You should not attend a vaccine appointment if you are self-isolating, waiting for a COVID-19 test or unsure if you are fit and well.

• Yes. You can attend your appointment if you feel well and are not experiencing any significant ongoing symptoms.
  
  
• You must not attend your appointment if you are self-isolating, waiting for a COVID-19 test, or unsure if you are fully recovered.

• Yes, when it’s your turn.
  
  
• The MHRA has said that getting vaccinated is just as important for those who have had COVID-19 as it is for those who haven’t.
  
  
• If you are suffering significant ongoing complications from COVID-19 you should discuss whether or not to have a vaccine with a doctor.

• You cannot book or attend an appointment whilst you are self-isolating and you must wait until you have completed your isolation period. Once you have completed your isolation period and are no longer showing symptoms, please call back to book your vaccination appointment.
  
  
• You must not book or attend a vaccine appointment if you are waiting for a COVID-19 test or unsure if you are fully recovered.

• Your vaccination should be delayed until you're feeling better and by at least four weeks after your symptoms started or your positive test result if you don't have symptoms.

• If you are normally able to have a flu jab without problems, then you should book your COVID-19 vaccination.
  
  
• If you have any concerns consult with your haematologist or GP prior to vaccination. The vaccination services should also be able to advise you when you attend, but we would recommend checking before you attend.

• Blood thinners such as aspirin and clopidogrel should present no additional problems other than you may get some bruising.
  
  
• If you normally have vaccinations without difficulty, then COVID vaccines should present no additional problems.

• You should speak to your hospital consultant who will be able to advise on your ability or need for vaccination.

• Contact your hospital consultant who will be able to advise on your need for vaccination ahead of any planned therapy.

• Yes, if you are physically able to do so.
  
  
• Vaccination sites have been assured as being Covid-secure.
  
  
• Local vaccination services run by GPs, practice nurses and pharmacists are providing home visits for people who are not able to travel for medical reasons, but you may have to wait for them to contact you about this.
  
  
• You should continue to follow government guidelines.

• In the first instance please talk with your GP to clarify your medical and allergy history. They may be able to give you a definitive answer on whether to have a vaccination.
  
  
• If you still have concerns/ questions then you should attend your vaccine appointment and talk it through with the clinician consenting you. If they are in any doubt they can arrange to refer you to a hospital hub for more detailed advice. This may take a little while to arrange.
  
  
• You should not have a vaccination if you are allergic to its active substance or any of the other ingredients.
  
  
• You should not have a vaccination if you've ever had a serious allergic reaction to:
  
  a previous vaccine;
  
  a previous dose of the same COVID-19 vaccine;
  
  some medicines, household products or cosmetics.

• Serious allergic reactions are rare. If you do have a reaction when you are vaccinated, it usually happens in minutes. Staff giving the vaccines are trained to deal with allergic reactions and treat them immediately.
  
  
• You can report any suspected side effect using the Coronavirus Yellow Card safety scheme.

• People with severe mental illness - schizophrenia or bipolar disorder - or any mental illness that causes severe functional impairment are included in priority group 6. This priority group is being invited now and includes people aged 16yrs to 64yrs with certain underlying health conditions that increase the risk of morbidity and mortality from COVID-19.
  
  
• People with less severe mental illness will be vaccinated in line with their age group as advised by the JCVI.
  
  
• Arrangements are being made to ensure that people with severe mental illness who are currently in hospital will also be vaccinated.
  
  

• You might take medication and want to know if it’s still safe for you to have the vaccine.
  
  The medication might be to treat mental illness or another medical condition.
  
  Public Health England say there are very few individuals who can’t have a vaccine for COVID-19. But if you want to know if it’s still safe for you to have the vaccine you can speak to your GP.
  
  
• Before you have the vaccine, you should be asked questions about any medication you take and any medical conditions you have.
  
  Make sure you tell the professional who is going to give you the vaccine this information. It will help you to write down what medications you’re taking before your vaccine appointment.
  
  There's further information on the 'Rethink mental illness' website on COVID-19 vaccine and people living with severe mental illness.
  
  

• There's no evidence that the COVID-19 vaccine has any effect on your chances of becoming pregnant. There's no need to avoid pregnancy after vaccination.

• If you're pregnant, you should be offered the COVID-19 vaccine when you're eligible for it.

• It's preferable for you to have the Pfizer/BioNTech or Moderna vaccine because they've been more widely used during pregnancy in other countries and have not caused any safety issues.

• You can also have the COVID-19 vaccine if you're breastfeeding.

• Speak to a healthcare professional before you have the vaccination. They will discuss the benefits and risks with you.

• The vaccine cannot give you or your baby COVID-19.

• Read the latest COVID-19 vaccine advice if you’re pregnant, may get pregnant or are breastfeeding on GOV.UK

• Access guides in different languages and formats - for all women of childbearing age, pregnant or breastfeeding

• If you find out that you are pregnant after you have had your first vaccination, don’t worry. The vaccines do not contain organisms that multiply in the body, so they cannot cause COVID-19 infection in your unborn baby.
  
  
• However, if you have had the first dose and then become pregnant you should delay the second dose until after the pregnancy is over (unless you are high risk).
  
  
• If you are pregnant but think you are at high risk, you should discuss having or completing the vaccination with your doctor or nurse.
  
  
• Most women who catch COVID-19 during pregnancy do not suffer a more serious outcome than non-pregnant women and will go on to deliver a healthy baby.

• You do not need to avoid pregnancy after vaccination. The vaccines cannot give you or your baby COVID-19. 
  
  
• Read the latest COVID-19 vaccines advice if you're pregnant, may get pregnant or are breastfeeding on GOV.UK

• The Royal College of Obstetricians and Gynaecologists (RCOG) and The Royal College of Midwives (RCM) are aware that there has been some misinformation circulating about the impact of Covid-19 vaccines on fertility. They have made a statement available on the RCOG website.
  
  

• The British Fertility Society and Association of Reproductive and Clinical Scientists has said there is absolutely no evidence, and no theoretical reason, that any of the vaccines can affect the fertility of women or men. People of reproductive age are advised to have the vaccine when they receive their invitation for vaccination.

  
  
  

• No, the two approved COVID-19 vaccines do not contain any animal products or egg. The COVID-19 vaccine ingredients are available on the GOV.UK website. for both the Pfizer/BioNTech and Oxford/AstraZeneca vaccines.
  
  

• Yes, neither vaccine contains meat derivatives or porcine products.
  
  
• If, and when, further vaccines are approved we will publish information about known allergens or ingredients that are important for certain faiths, cultures and beliefs.

• Yes –the vaccines have been tested on people from lots of different ethnic backgrounds and there are no safety concerns related to ethnicity.
  
  
• The rate of COVID infections and deaths has been disproportionately high amongst some of our BAME communities. We want to make sure that all families are protected.
  
  
• We hope this YouTube video can help dispel some of the myths and offer some encouragement for everyone to take the vaccine.
  
  

• The 1st dose of an approved COVID-19 vaccine should give you good protection from coronavirus. But you need to have the two doses of the vaccine to give you longer lasting protection.
  
  
• There is a chance you might still get or spread coronavirus even if you have been vaccinated but the chance of serious illness is lowered. This means it is important to continue to follow social distancing guidance and wear something that covers your nose and mouth in places where it's hard to stay away from other people.
  
  

• The MHRA has said these vaccines are highly effective within two to three weeks even with just the first dose.
  
  
• To get full protection people need to come back for the second dose – this is really important. Full protection begins around a week or two after the second dose, which is why it’s also important that when you do get invited, you get yourself booked in as soon as possible.
  
  
• There is a small chance you might still get coronavirus even after you’ve been vaccinated. This means it is important to follow government guidelines, continue to socially distance and wear something that covers your nose and mouth in places where it's hard to stay away from other people.
  
  

• The vaccines train your immune system to be able to quickly recognise and clear the coronavirus if you catch it in the future.

• Viruses, such as the winter flu virus, often develop into different strains. These small variations rarely make vaccines completely ineffective.
  
  
• There is no evidence currently that the new COVID-19 strains are completely resistant to the vaccines we have. Scientists are looking now in detail at the characteristics of the virus in relation to the vaccines.
  
  
  

• Both Pfizer/BioNTech and Oxford/AstraZeneca are very effective vaccines, as is Moderna vaccine which will be available shortly. It’s not as simple as saying one vaccine is better than the other. An effective vaccine will save lives and reduce hospitalisations.
  
  
• All vaccines have been approved because they pass the MHRA’s tests on safety and efficacy.
  
  

• Public Health England will monitor how effective the vaccine is at protecting the public. They will look at a range of outcomes including: infection, symptomatic disease, hospitalisations, death rates, and patterns of how the virus is spreading.
  
  
• It is likely to be some time until we have sufficient data to provide a clear picture of how vaccination affects transmission and how long protection lasts.
  
  

• More evidence is needed to understand whether a seasonal vaccination or booster dose might be needed.
  
  
• The vaccines people are offered will be appropriate for them. This decision is based on clinical judgement supported by the advice of JCVI (Joint Committee on Vaccination and Immunisation). This will take into account individual vaccine characteristics, which may mean they are more suitable for some groups of people, and not others – for example, some may be less well tolerated or effective in certain age groups.
  
  

• Vaccine technology and the technological approaches to making vaccines are getting better and better and we couldn’t have done it in this timeframe if we went back to the 2009 pandemic and we had a new virus about which we knew very little. We’re in a different place today because of the technology.
  
  
• It was very clear that it was a global public health emergency from the word go and governments were prepared to put in lots of funding to manufacturers, without any guarantee of success, but hoping that they would find a solution
  
  
• But the vaccine trials have been just the same as normal vaccine trials. Phase one, phase two and phase three. Where time has been saved is by recruiting participants in advance, so at the moment the study protocol is in place, the Ethics Committee is in place, so are the vaccine trial participants – which speeds up the process. And that happened at phase one, phase two and phase three and therefore things ran very fast.