Providers and Contracts

Surrey Heartlands CCG is responsible for commissioning - or buying - healthcare services in Surrey from providers in order to meet the health needs of local people.


We work hard to provide the right health services and healthcare to meet the needs of patients and local communities, ensuring that your care is delivered as close to where you live as possible. We are committed to making sure you receive the highest quality healthcare and services whilst making sure that we achieve the best value for money.


Services that we Commission (or Contract)


We hold contracts for the provision of treatment and healthcare with hospitals, community and mental health trusts, ambulance trusts and other organisations. Services are wide ranging:


  • Primary care services - Primary health care is the first point of contact for health care for most people. It is mainly provided by GPs (General Practitioners) but community pharmacists, opticians and dentists are also primary healthcare providers.


  • Acute services - Also known as secondary healthcare, this is when a patient receives active but short-term treatment for a severe injury or episode of illness, an urgent medical condition, or during recovery from surgery. Services are offered in an acute hospital setting and include accident and emergency services, planned healthcare procedures and outpatient appointments.


  • Third sector/voluntary services - Services are provided by a range of organisations that are neither public nor private sector; these include voluntary and community organisations (both registered charities and other organisations such as associations, self-help groups and community groups), social enterprises, mutual and co-operatives. These organisations bring benefit to the public sector by understanding the needs of service users and communities and supporting the delivery of services and service innovation.


  • Community services - Community health services cover ‘cradle-to-grave’ services e.g. health visiting, physiotherapy and podiatry, supporting patients to manage long-term conditions and treating those with complex illnesses.  Most community healthcare takes place in people’s homes. Teams of nurses and therapists coordinate care, working with professions including GPs and social care. Additionally community health provides preventative and health improvement services, often with partners from local government and the third sector.


  • Mental health services - Health and care services for people with mental health problems.  Services may be provided from a hospital or in the community.


  • Ambulance services - Ambulance services help people with serious or life-threatening conditions and are dedicated to providing out-of-hospital acute medical care, transport to (usually acute) care settings and other medical transport to patients with illnesses and injuries which prevent the patient from transporting themselves.


The commissioning process involves contracting with new and existing service providers and monitoring performance and quality. It can also include competitive tendering opportunities for the provision of new services or to secure service continuation where contracts are coming to an end.

Surrey Heartlands CCG has a clear responsibility to ensure we make decisions and commission services in a fair, open and transparent way, securing value for money and meeting the healthcare needs of our population.

Through regular appraisal of the services we commission, we continually identify ways to improve efficiency, extend choice and access and improve patient experience.


Contracts Register


We hold contracts for the provision of treatment and healthcare with hospitals, community and mental health trusts, ambulance trusts and other organisations.

The Contracts Register, available on the Registers and Declarations page of this website, gives provider details, their services provided and the contract value. NHS England holds the contracts for GP and other primary care provider services, such as Dentists and more specialist hospital services.


Procurements and Tendering


Find out more about how we carry out procurement and the tendering process on the Procurements and Tendering page of this website.