Choose Well

Choosing well is about being more involved in making decisions and choosing your own healthcare. Here in NHS Surrey Heartlands CCG, we recognise that everyone is unique and how helpful it is to be able to choose where and when you access NHS services.

Even if you don’t mind where you go, it is important to know that you have a choice and what your choices are. How you access NHS services and what’s available is changing to reflect how people live their lives. We want to help you get the right help, at the right time.

Local NHS Services

  • GPs - General practitioners treat all common medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment. You can make an appointment to see your GP face to face but it may be possible to have a consultation online or by phone.

  • Emergency Department - Choose A&E or call 999 only if you need very urgent medical attention. Emergency services are very busy. They should only be used in very serious or life-threatening situations. They should not be used for minor illnesses.

  • Minor Injuries Unit - Go here if you have an urgent but non-life threatening injury, it is a convenient alternative to A&E and is run by qualified emergency nurse practitioners.

  • NHS 111 - This service is available for people who have an urgent medical problem or need reassurance and advice. It is free to call from landlines and mobiles, and is available 24 hours a day, 365 days a year. Your call will be handled by team of fully trained advisers and experienced nurses and doctors.

  • Pharmacies - They are qualified healthcare professionals and can offer clinical advice and treatment for a range of minor illnesses that do not need a prescription, such as coughs, colds, sore throats, tummy trouble and aches and pains.

  • Self-care - For minor wounds, coughs or cold - there’s no need to go to the GP or the Emergency Department, you can help yourself. A well-stocked first aid kit can help you to deal with minor accidents and injuries at home or when out and about.

  • Walk in Centres - If you have an urgent but non-life threatening injury or illness, your local NHS Walk in Centre can help. You don't need an appointment.