Non-Emergency Patient Transport Services (NEPTS) Procurement – Have Your Say

Non-Emergency Patient Transport Services (NEPTS) – Procurement

 

Current Services

NEPTS provides NHS-funded transport for eligible people taking them from home, to the care provider (and back again) for planned outpatient appointments and treatment for patients who:

  • have a condition such that they need additional medical support during their journey
  • find it difficult to walk
  • are the parent, guardian, or child, of patients who need transport.

 

The majority of NEPTS in Surrey Heartlands is provided by South Central Ambulance Service NHS Foundation Trust (SCAS).  The Surrey Downs area is locally commissioned and provided by Epsom & St. Helier University Hospitals NHS Trust.

 

Future Services

The Surrey PTS contract is due to end 31 March 2022, however it may extend. 

In light of the need to consider all options for future services, NHS Surrey Heartlands CCG is beginning the first stage of the procurement process now. Information gathered will support contract decisions for the period beyond April 2022.

This first stage in the procurement process includes a range of patient engagement, local stakeholder engagement, and market engagement events.

We are keen to receive feedback and comments from the following groups:

  • those who have used the services as a patient, family member or carer
  • representatives of patients and/ or carers
  • individuals and organisations that book patient transport on behalf of others
  • providers and potential providers.

 

Specific engagement events and opportunities to give us your views will be posted in due course. Please keep checking this web page for information.

 

Have Your Say

You can have your say now by sending NHS Surrey Heartlands CCG an email.

 

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Service Users

 

If you or someone you care for has used the non-emergency Patient Transport Service commissioned by Surrey Heartlands CCG, please help us by answering the following questions.

  • How easy is it to understand and use the service?
  • Would you like to be able to make bookings in different ways, for example by an app or online?
  • How could we change or improve the service?

 

Please share your suggestions and experiences with us via:

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Clinicians and Stakeholders

 

  • How do your patients or community members learn about accessing our PTS?
  • How involved are you in organising PTS? What would make that involvement easier?
  • What do you feel are the strengths and weaknesses for service users in our current provision?
  • What could be changed or improved in our current service?

 

Please share your suggestions and experiences with us via:

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Potential Providers

 

  • How can the patient be supported to make more independent PT choices and bookings?
  • Could you support alternative means of booking arrangements e.g. app or online?
  • What service innovations would improve PTS for the people of Surrey?
  • What are your views on the different cost and contract models?
  • What could be changed or improved in our current service?

 

Please share your suggestions and experiences with us via:

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Review Date: 2020-11-09
Review Due: 2021-11-09
Model Publication Scheme Class: Class 4: Procurement and Tendering